Refund and Return Policy

Effective Date: September 6, 2025

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1. Introduction

At MyEliteWellness, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed on www.myelitewellness.com.

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2. Returns

• At MyEliteWellness, we take pride in offering a premium experience and exceptional customer care. Returns are accepted within 30 days of the order’s shipping date for eligible products.

  Return Authorization Required

  Customers wishing to return a qualified product must first request a Return Authorization (RA) from MyEliteWellness.
  To process your request, you must provide:

  • The original receipt, OR

  • Your name and order information so we can locate the purchase in our system.

  No return will be accepted without an approved Return Authorization.

  Eligibility Requirements

  Qualified (returnable) products must be in:

  • Original new condition

  • With the original box, UPC bar code, packaging, accessories, and all included documentation

  • Free from signs of use, wear, or damage

  For hygiene and safety reasons, certain categories such as personal care products, wellness devices, Aroma Oils & Menthol Crystals and customized items are non-returnable.

  Premium Delivery Inspection

  We encourage you to carefully inspect your package upon delivery.
  If the parcel appears damaged, opened, dented, wet, or tampered with, we kindly request that you:

  1. Do not accept the package,

  2. Inform the delivery carrier immediately,

  3. Contact our customer care team so we can arrange a prompt replacement or resolution.

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3. Exchanges

• If you wish to exchange an item for another size, color, or product, please contact us within 14 days of receiving your order.

• Exchanges are subject to product availability.

• If the requested product is not available, you may opt for a refund or store credit.

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4. Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed to your original payment method within 7–14 business days.

• Please note that:

  • Shipping fees are non-refundable.

  • If you received free shipping on your order, the actual shipping cost may be deducted from your refund.

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5. Damaged or Defective Items

• If you receive a damaged or defective item—even if the damage was not immediately visible during the initial package inspection—please contact us within 48 hours of delivery and include clear photos of:

  • The item

  • The internal and external packaging

  Our team will review your case with priority. Once confirmed, we will arrange a replacement, exchange, or full refund at no additional cost to you.

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6. Return Process

To initiate a return or exchange:

1. Contact us at contact@myelitewellness.com with your order number and reason for return.

2. We will provide you with return instructions and the return shipping address.

3. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

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7. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made items
• Wellness or personal care products 

• Clearance or final sale products
  

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8. Late or Missing Refunds

• If you haven’t received your refund after 14 business days, please:

  1. Check your bank account again.

  2. Contact your credit card company (processing times may vary).

  3. Contact your bank.

• If you’ve done all of this and still have not received your refund, please email us at contact@myelitewellness.com.

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9. International Returns

• International customers are responsible for all return shipping costs, duties, and customs fees.

• Refunds will be issued for the product only (excluding shipping fees and duties).

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10. Contact Us

If you have any questions about our Return & Refund Policy, please reach us:

📧 Email: contact@myelitewellness.com
🌐 Website: www.myelitewellness.com