💳 Refund & Return Policy
Effective date: September 6, 2025
📑 Quick Navigation
- Introduction
- Returns
- Exchanges
- Refunds
- Damaged or Defective Items
- Return Process
- Non-Returnable Items
- Late or Missing Refunds
- International Returns
- Contact Us
1) Introduction
At MyEliteWellness, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed on www.myelitewellness.com.
2) Returns
Returns are accepted within 30 days of the order’s shipping date for eligible products.
Return Authorization (RA) Required
Customers wishing to return an eligible product must first request a Return Authorization (RA) from MyEliteWellness. No return will be accepted without an approved RA.
To process your request, please provide one of the following:
- The original receipt, or
- Your name and order information so we can locate the purchase in our system
Eligibility Requirements
To qualify for a return, items must be:
- In original new condition
- In the original box with UPC bar code, packaging, accessories, and all documentation
- Free from signs of use, wear, or damage
For hygiene and safety reasons, certain categories such as personal care products, wellness devices, Aroma Oils & Menthol Crystals, and customized items are non-returnable.
Delivery Inspection (Recommended)
We encourage you to carefully inspect your package upon delivery. If the parcel appears damaged, opened, dented, wet, or tampered with, please:
- Do not accept the package
- Inform the delivery carrier immediately
- Contact our customer care team so we can arrange a prompt replacement or resolution
3) Exchanges
If you wish to exchange an item for another size, color, or product, please contact us within 14 days of receiving your order.
- Exchanges are subject to product availability.
- If the requested product is not available, you may opt for a refund or store credit.
4) Refunds
Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed to your original payment method within 7–14 business days.
Important Notes
- Shipping fees are non-refundable.
- If you received free shipping on your order, the actual shipping cost may be deducted from your refund.
5) Damaged or Defective Items
If you receive a damaged or defective item—even if the damage was not immediately visible during initial package inspection—please contact us within 48 hours of delivery and include clear photos of:
- The item
- The internal packaging
- The external packaging
Our team will review your case with priority. Once confirmed, we will arrange a replacement, exchange, or full refund at no additional cost to you.
6) Return Process
To initiate a return or exchange:
- Email us at contact@myelitewellness.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
7) Non-Returnable Items
The following items are non-returnable:
- Personalized or custom-made items
- Wellness or personal care products
- Aroma Oils & Menthol Crystals
- Clearance or final sale products
8) Late or Missing Refunds
If you haven’t received your refund after 14 business days, please:
- Check your bank account again.
- Contact your credit card company (processing times may vary).
- Contact your bank.
If you’ve done all of this and still have not received your refund, please email us at contact@myelitewellness.com.
9) International Returns
International customers are responsible for all return shipping costs, duties, and customs fees.
Refunds will be issued for the product only (excluding shipping fees and duties).
10) Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email: contact@myelitewellness.com
- Website: www.myelitewellness.com
ABOUT MYELITEWELLNESS
From France to Las Vegas. From Technology to Wellness.
My name is Aiche, founder of MyEliteWellness.
I grew up in France, built a successful career in technology, and eventually found myself living in Las Vegas—one of the most dynamic and fast-paced cities in the world.
After more than two decades working in technology, I discovered the transformative benefits of sauna wellness in my own life. What began as a personal journey toward better balance, recovery, and wellbeing soon became a passion.
As I explored the wellness industry, I realized many people were searching for trusted guidance and high-quality products but didn't always know where to start.
That's why I created MyEliteWellness — a place where customers can confidently discover premium wellness solutions for healthier, more balanced lives.
Our Principles
Every product we offer is selected with care, quality, and integrity.
We believe wellness should be accessible, enjoyable, and built on products that deliver real value—not marketing hype.
As an authorized dealer of leading wellness brands, we focus on craftsmanship, performance, and customer satisfaction. Our goal is simple: help you choose the right solution for your lifestyle with confidence.
Our Impact
Wellness is more than a product—it's a way of living.
Through saunas, cold plunges, heaters, and wellness accessories, we help individuals and families create spaces that support recovery, relaxation, and long-term wellbeing.
Every order represents an opportunity to help someone feel better, live healthier, and invest in themselves. That's the impact we're proud to make every day.